Please make the return inquiry to
All returns should be initiated within 14 days. Restocking fee can be up to 50% charge depending on the condition of the item.
All wrongful orders, Mistake shipments needs to be reported within 3 days of receiving the product.
All returning item must be in ORIGINAL condition.
CATEGORY Products are still in a sealed condition.
(Original Packaging, Hair is not brushed, Tag or Hair not detached from the package)
Products are opened and not used.
(Original Packaging, Hair or curl/wave is brushed, tag or wig is detached from the package)
Products are opened and used.
(Signs of Usage, hairstyle brushed, Check for odor, Check for makeups, Lace that is cut or folded, Wrong items)
RETURN PACKAGING To be returned in Original Packaging to our warehouse
VALIDITY PERIOD FOR RETURNS Within 7 days from the date you received your products
RESTOCKING FEE Free Up to 50% Onwards Denied of refund
REFUND If there are no issues found with returned goods upon inspection. Denied of refund, Customer can pay the shipping charge and we can ship this back to you, or we can discard it for you.
If not response within 14days, items will be discarded
The rerund will be initiated within 14 working days.
Credit Card Payment - Refund will be credited to the credit card made with the purchase.
Make sure to include the Order Number, Name, Contact Information and Reason for the return.
Please provide two pictures of the item to show the condition of the package and the condition of the content.
Once your return is processed, you will receive a confirmation refund invoice to your e-mail that you have purchased with and the refund will be made to the same payment you have paid with.
For anything related to your return, please contact customer service at
We do not offer any exchange service. You may return the item and make a new purchase for the new Item. If you have received a wrong item than what you have ordered, then please e-mail us with Order number, Name, Contact Information and two Pictures to show the condition of package and the content.